You want to feel confident when choosing a home health provider, but knowing the right questions to ask can be tricky. To simplify your search, we’ve outlined 6 questions to ask to help you find a trusted partner and the best care for you or your loved one at home.
Six Questions to Ask When Choosing a Home Care Provider:
- What specific services do you offer? Home care services can range from companionship and personal care (bathing, dressing, grooming) to more specialized assistance like physical therapy, medication reminders, mobility support, and even skilled nursing care. Be sure to clearly outline needs to ensure the home health provider offers those specific services. Friendship Village offers customized care plans with options for everything from help with errands to physical therapy.
- What are the costs associated with your services? Transparency in pricing is crucial. Inquire about pricing structure, rates, minimum service hours, any additional fees for travel or weekend care, and accepted payment methods. Our team would be happy to help you understand insurance coverage and pricing with a free consultation.
- Are your caregivers qualified, trained, and background-checked? Ask about the hiring process, the training caregivers receive, and if thorough background checks are conducted, so that you can feel comfortable inviting their caregivers into your home.
- What is your communication style? How do you keep families informed? Clear and consistent communication is key to setting up a successful caregiving relationship. Ask about their preferred methods of communication, how often you can expect updates, and who to contact with questions or concerns.
- Do you have any testimonials or references you can share? Hearing from other families who have used their services can provide valuable insight into the provider’s quality of care and customer satisfaction. Check out one of our FV at Home video testimonials here!
- What happens if our care needs change over time? As needs evolve, it’s important to know if the provider can adjust the care plan accordingly. Do they offer a range of services that can accommodate increasing or changing needs?
By asking these questions, you can gather the information you need to make a confident decision and find a partner who will provide compassionate, reliable, and high-quality care from the comfort of home.
If you have any questions or want to learn about FV at Home, contact our team!